Terms & Conditions

Terms and Conditions

Last updated: 27 July 2026

These Terms and Conditions govern your access to and use of littleonesuniverse.co.uk, as well as any orders placed with Little Ones Universe.

Please read these Terms carefully before using our website or purchasing a product. By accessing the website, creating an account, or submitting an order, you agree to comply with these Terms.

If you do not agree with these Terms, you should not use the website or place an order.

1. About Little Ones Universe

This website is operated by:

Business name: Little Ones Universe
Business address: 63–66 Hatton Garden, London EC1N 8LE, United Kingdom
Website: littleonesuniverse.co.uk
Email: contact@littleonesuniverse.co.uk
Telephone: +44 20 8829 9526

Business hours:

Monday to Friday: 9:30 AM–5:00 PM
Saturday: 9:00 AM–5:30 PM
Sunday: Closed

References in these Terms to “Little Ones Universe,” “we,” “us,” or “our” refer to the business identified above.

References to “you” or “your” refer to the person accessing the website or purchasing products from us.

2. Scope of These Terms

These Terms apply to:

Your use of our website.
Purchases made through our website.
Customer accounts created on our website.
Communications and services connected with your order.
Content, features, and functionality made available through the website.

Additional policies may also apply, including our:

Privacy Policy.
Returns, Refunds and Exchanges Policy.
Shipping and Delivery Policy.
Cookie Policy, where applicable.

These policies form part of the terms governing your use of our website and services.

If there is a conflict between these Terms and a product-specific term clearly presented before purchase, the product-specific term will apply to that product to the extent of the conflict.

3. Eligibility to Use the Website

You must be legally capable of entering into a binding contract to place an order through our website.

By submitting an order, you confirm that:

The information you provide is accurate and complete.
You are authorised to use the selected payment method.
You are purchasing for lawful purposes.
You are acting as a consumer unless you have informed us otherwise.

Our website is not intended to be used independently by children who are unable to enter into legally binding contracts.

Where a product is intended for a baby or child, the purchase must be made or supervised by a responsible adult.

4. Acceptable Use of the Website

You may use the website only for lawful personal or commercial purposes consistent with these Terms.

You must not:

Use the website in violation of any applicable law or regulation.
Use false, misleading, or fraudulent information.
Impersonate another person or misrepresent your identity.
Attempt to gain unauthorised access to the website, its servers, or connected systems.
Interfere with the website’s security, availability, or operation.
Introduce viruses, malware, harmful code, or disruptive technology.
Use automated systems to scrape, extract, copy, or collect website content without permission.
Attempt to bypass purchasing restrictions, security controls, or access limitations.
Use the website to transmit unlawful, abusive, threatening, defamatory, or harmful material.
Use our content or services in a manner that infringes intellectual-property rights.
Place fraudulent orders or engage in payment abuse.
Use the website in a way that places an unreasonable burden on our systems.

We may suspend, restrict, or terminate access where we reasonably believe these Terms have been breached or where action is required to protect our customers, systems, or business.

5. Website Availability

We aim to keep the website available and functioning correctly. However, uninterrupted or error-free access cannot be guaranteed.

We may temporarily suspend or restrict access for reasons including:

Maintenance.
Security updates.
Technical problems.
System improvements.
Hosting or network disruption.
Events outside our reasonable control.

We may modify, replace, or withdraw website features where reasonably necessary.

Where possible, we will try to minimise disruption, but we are not responsible for temporary unavailability that does not result from a failure to exercise reasonable care and skill.

6. Customer Accounts

You may be able to create an account to manage orders or access certain website features.

When creating or using an account, you must:

Provide accurate and current information.
Keep your login information confidential.
Use a secure password.
Notify us promptly if you suspect unauthorised access.
Keep your contact and delivery information updated.

You are responsible for activity carried out through your account where it results from your failure to keep your login credentials secure.

We may suspend or close an account where:

It is used fraudulently.
False information is provided.
These Terms are repeatedly breached.
The account presents a security or legal risk.
Closure is reasonably necessary to protect our services.

Closing an account will not affect rights or obligations connected with orders already accepted.

7. Product Information

We take reasonable care to ensure that product descriptions, specifications, images, prices, and availability information are accurate.

However:

Product images are provided for general illustration.
Colours may appear differently depending on screen settings, lighting, and device type.
Packaging may change without materially changing the product.
Measurements and weights may be approximate.
Minor design variations may occur.
Manufacturers may update products or packaging.
Product availability may change before an order is accepted.

A product delivered to you should still correspond with its description and meet the standards required by applicable consumer law.

Please review product information carefully before ordering, including:

Dimensions.
Materials.
Age recommendations.
Safety information.
Care instructions.
Compatibility information.
Any warnings or limitations.

8. Products Intended for Babies and Children

Some products sold through our website may be intended for babies, children, parents, or carers.

Customers are responsible for:

Reviewing age, weight, height, or developmental recommendations.
Reading all safety warnings and instructions.
Ensuring that a product is appropriate for the intended user.
Supervising children where required.
Using, installing, assembling, and maintaining products correctly.
Discontinuing use if a product becomes damaged or unsafe.

Age recommendations are general guidance and do not replace responsible adult supervision or individual assessment of a child’s needs.

Nothing in this section limits our responsibility to supply products that are safe, of satisfactory quality, fit for purpose, and as described.

9. Product Availability

All products are offered subject to availability.

Adding a product to your basket does not reserve it.

A product may become unavailable after an order is placed because of:

Inventory errors.
Simultaneous customer orders.
Supplier problems.
Product discontinuation.
Damage discovered during fulfilment.
Safety or quality concerns.

If a product is unavailable, we may:

Cancel the affected product.
Offer a suitable alternative, subject to your agreement.
Provide an updated availability estimate.
Cancel the entire order where appropriate.

We will not send a materially different substitute without your consent.

Any payment taken for a cancelled product will be refunded.

10. Prices

Unless otherwise stated, prices are displayed in pounds sterling.

The price charged will normally be the price displayed when you submit your order, together with any applicable delivery costs or other charges clearly shown before payment.

Prices may change at any time, but a later change will not normally affect an order we have already accepted.

Where applicable, displayed prices will include VAT at the prevailing rate.

Delivery charges and other applicable costs will be presented before you complete checkout.

11. Pricing and Website Errors

Despite our efforts, a product may occasionally be listed with an incorrect price, description, discount, or availability status.

Where we discover an obvious error before accepting your order, we may:

Correct the error.
Contact you for instructions.
Invite you to place a new order at the correct price.
Cancel the affected order.

We will not be required to supply a product at an obviously incorrect price where the mistake should reasonably have been apparent.

If payment has already been taken for an order that is cancelled because of an error, the payment will be refunded.

This section does not allow us to change an agreed price after accepting an order merely because it is no longer commercially convenient.

12. Promotions and Discount Codes

Promotional offers and discount codes may be subject to separate conditions.

Unless otherwise stated:

A code may be used only during the stated promotional period.
A code may be limited to one use per customer or household.
A minimum order value may apply.
Some products may be excluded.
Codes cannot normally be combined.
Codes have no cash value.
A code must be entered before completing checkout.
A discount cannot normally be applied retrospectively.

We may cancel or refuse a promotional benefit where there is fraud, misuse, a technical error, or a breach of the promotion’s conditions.

Where part of a promotional order is returned, the discount may be recalculated based on the products retained.

13. Placing an Order

To place an order, you must follow the checkout process and provide the information requested.

Before submitting the order, you will have an opportunity to:

Review the products selected.
Correct input errors.
Confirm delivery information.
Select a delivery method.
Review the total price.
Choose a payment method.

By selecting the final purchase button, you submit an offer to buy the products in your basket.

Submitting an order does not automatically mean that we have accepted it.

14. Order Acknowledgement and Acceptance

After receiving your order, we may send an acknowledgement email.

An order acknowledgement confirms that we have received your request. It does not necessarily mean that a binding contract has been formed.

Unless expressly stated otherwise, a contract is formed when we:

Send you a dispatch confirmation; or
Otherwise expressly confirm that your order has been accepted.

Where products are dispatched separately, a separate contract may be formed for each product when its dispatch is confirmed.

We may decline an order before acceptance for legitimate reasons, including:

Product unavailability.
Payment failure.
Suspected fraud.
An obvious pricing or description error.
Delivery restrictions.
Breach of purchasing limits.
Inability to verify information.
A legal or regulatory restriction.

15. Order Limits

We may apply reasonable limits to the number of products that may be purchased:

Per order.
Per customer.
Per household.
Per payment method.
During a promotion.
For products with limited availability.

These limits may be used to maintain fair availability, prevent fraud, or restrict unauthorised resale.

We may cancel or reduce an order where reasonable evidence suggests an attempt to bypass these limits.

16. Payment

Payment must be made using one of the methods displayed at checkout.

By providing payment information, you confirm that:

The information is accurate.
You are authorised to use the payment method.
Sufficient funds or credit are available.
The transaction is not fraudulent.

Payments may be processed by independent third-party payment providers.

We do not normally store or have access to complete payment-card details. Payment providers process information according to their own terms, privacy notices, and security procedures.

Payment may be authorised when you place an order and captured immediately or when the order is accepted, depending on the payment method and provider.

17. Payment Verification

Orders may be subject to fraud-prevention, payment, and identity-verification checks.

We may request additional information where reasonably necessary to:

Verify the purchaser.
Confirm billing information.
Protect the payment account holder.
Prevent fraud or misuse.
Comply with legal obligations.

We may delay or decline an order if verification cannot be completed.

We will handle personal information used for verification in accordance with our Privacy Policy.

18. Order Cancellation by You

We may be able to cancel an order before dispatch, but cancellation cannot be guaranteed once processing has begun.

Consumers purchasing online generally have a legal right to cancel eligible orders within the applicable cancellation period, subject to legal exceptions.

Your cancellation and return rights are explained in our Returns, Refunds and Exchanges Policy.

Nothing in these Terms limits a cancellation right provided by law.

19. Order Cancellation by Us

We may cancel all or part of an order before or after acceptance where reasonably necessary because:

A product is unavailable.
A price or description contains an obvious error.
Payment is declined or reversed.
Fraud or unauthorised activity is suspected.
Delivery cannot be completed to the address supplied.
A legal or safety restriction applies.
The customer has materially breached these Terms.
A recall or significant product-safety concern arises.
An event outside our reasonable control prevents fulfilment.

Where we cancel an order, we will notify you and refund amounts paid for products that will not be supplied.

We will not cancel an accepted order solely to charge a higher price for the same product.

20. Shipping and Delivery

Delivery options, charges, processing times, and estimated timeframes are described in our Shipping and Delivery Policy.

Delivery estimates generally begin from dispatch rather than the order date.

We will deliver to the address provided during checkout unless another arrangement is agreed.

You are responsible for checking that the delivery information is complete and accurate.

Where we select the courier, products generally remain at our risk until they are delivered into your physical possession or to another person identified by you to receive them.

21. Delivery Delays

We will make reasonable efforts to deliver within the agreed or estimated period.

Delivery may be affected by circumstances such as:

Courier disruption.
Severe weather.
Public holidays.
Seasonal demand.
Transport problems.
Incomplete customer information.
Events outside our reasonable control.

If delivery is delayed, your remedies will depend on the circumstances and applicable consumer law.

Nothing in these Terms limits your legal rights where delivery does not take place within an agreed or legally required period.

22. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, and cancellation rights are governed by our Returns, Refunds and Exchanges Policy.

Our voluntary policy allows eligible products to be returned within 30 days after delivery, subject to the conditions and exclusions stated in that policy.

The voluntary returns period is provided in addition to your statutory rights.

Products that are faulty, damaged, incorrectly supplied, not as described, or otherwise non-conforming will be handled in accordance with applicable consumer law.

23. Faulty or Misdescribed Products

We are legally responsible for supplying products that meet applicable legal standards.

Products must generally be:

Of satisfactory quality.
Fit for their intended purpose.
As described.
Matched to any sample or model where applicable.

Depending on the circumstances and applicable law, you may be entitled to:

Reject the product.
Receive a refund.
Request a repair.
Request a replacement.
Receive a price reduction.
Exercise another appropriate legal remedy.

These rights are separate from any manufacturer’s warranty or voluntary returns policy.

24. Product Safety and Recalls

Customer safety is important to us.

If we become aware of a product recall or significant safety issue, we may:

Contact affected customers.
Publish information on our website.
Stop selling the product.
Cancel unfulfilled orders.
Request that customers stop using the product.
Arrange a return, replacement, repair, or refund.
Provide instructions supplied by the manufacturer or relevant authority.

You should follow recall and safety instructions promptly.

Please keep your contact and order information accurate so that we can communicate important safety information where necessary.

25. Warranties

Some products may include a manufacturer’s warranty.

Where a warranty applies:

Its duration and conditions may be specified by the manufacturer.
Registration may be required.
Proof of purchase may be necessary.
Exclusions may apply for misuse, accidental damage, or normal wear.

A manufacturer’s warranty is additional to your statutory rights and does not replace them.

26. Website Reviews and User Content

The website may allow customers to submit reviews, photographs, questions, comments, or other content.

By submitting content, you confirm that:

You created it or have permission to use it.
It is accurate to the best of your knowledge.
It does not infringe another person’s rights.
It is not unlawful, threatening, defamatory, discriminatory, obscene, or misleading.
It does not contain harmful code or unauthorised advertising.
It does not disclose another person’s personal information without permission.

You retain ownership of your original content.

By submitting content for publication, you grant us a non-exclusive, worldwide, royalty-free licence to store, reproduce, display, adapt for formatting, and use that content in connection with our website, products, marketing, and customer communications.

We may moderate or remove content that breaches these Terms, but we are not obliged to publish every submission.

27. Intellectual Property

Unless otherwise stated, the website and its content are owned by or licensed to Little Ones Universe.

Protected content may include:

Text.
Product descriptions.
Photographs.
Graphics.
Logos.
Icons.
Videos.
Website layouts.
Designs.
Databases.
Software.
Branding.
Downloadable materials.

This content is protected by copyright, trademark, database-right, and other intellectual-property laws.

You may access and use the website for personal, lawful, non-commercial shopping purposes.

You must not, without prior written permission:

Copy or republish substantial website content.
Reproduce product photographs.
Use our branding or logos.
Sell, license, or commercially exploit website materials.
Modify or create derivative works from protected content.
Remove copyright, trademark, or ownership notices.
Use automated tools to extract our database or content.
Suggest that you are affiliated with or endorsed by us.

Nothing in these Terms transfers ownership of our intellectual property to you.

28. Third-Party Intellectual Property

Some website content, product names, trademarks, photographs, or materials may belong to manufacturers, suppliers, or other licensors.

All third-party rights remain the property of their respective owners.

References to third-party trademarks do not necessarily imply sponsorship, endorsement, or affiliation.

Notify us if you believe content on our website infringes your intellectual-property rights.

29. Privacy and Personal Information

We collect and use personal information in accordance with our Privacy Policy.

Our Privacy Policy explains:

What information we collect.
Why we use it.
Our lawful bases for processing.
How information may be shared.
How long information may be retained.
Your data-protection rights.
How to contact us about privacy matters.

By using our website, you acknowledge that personal information will be handled as described in the Privacy Policy.

30. Cookies

Our website may use cookies and similar technologies to:

Enable essential functions.
Maintain shopping baskets.
Remember preferences.
Measure website performance.
Analyse visitor activity.
Support marketing where permission has been provided.

You can manage optional cookies using any cookie controls offered on the website and through your browser settings.

Disabling essential or functional cookies may affect website operation.

31. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites and services.

These may include:

Payment providers.
Delivery companies.
Social media services.
Review platforms.
Analytics services.
Manufacturer websites.

Third-party websites operate under their own terms and privacy policies.

We are not responsible for third-party content, availability, security, or practices merely because a link appears on our website.

You should review the applicable terms before using an external service.

32. Information Provided on the Website

General information provided on the website is intended to help customers understand our products and services.

Unless expressly stated otherwise, website content does not constitute:

Medical advice.
Legal advice.
Professional childcare advice.
A substitute for manufacturer instructions.
A substitute for professional assessment.

For health, medical, developmental, or safety concerns relating to a child, seek advice from an appropriately qualified professional.

Always follow product instructions and safety warnings.

33. Our Responsibility to You

We are responsible for losses you suffer that are a foreseeable result of:

Our breach of these Terms.
Our failure to exercise reasonable care and skill.
Our failure to meet obligations imposed by law.

A loss is foreseeable where it was an obvious consequence of the breach or was contemplated by both parties when the contract was formed.

We are not responsible for losses that could not reasonably have been foreseen.

34. Matters We Do Not Exclude or Limit

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of statutory rights that cannot legally be excluded.
Defective products where liability cannot legally be excluded.
Any other matter for which exclusion or limitation is prohibited by law.

Nothing in these Terms affects your statutory consumer rights.

35. Consumer Purchases

Where you purchase as a consumer, we do not exclude or limit responsibility for losses that arise from our failure to comply with applicable consumer law.

We are not responsible for business losses where products were purchased primarily for personal or household use.

Such business losses may include:

Loss of profit.
Loss of revenue.
Loss of business opportunity.
Loss of commercial data.
Business interruption.

This does not exclude liability that cannot lawfully be excluded.

36. Business Purchases

Please contact us before ordering if you are purchasing principally for business, trade, craft, or professional purposes.

Different terms may apply to business purchases.

Unless otherwise agreed in writing, products offered through our consumer website are supplied primarily for personal and household use.

Consumer protections may not apply in the same way to purchases made wholly or mainly for business purposes.

37. Events Outside Our Reasonable Control

We are not responsible for a failure or delay caused by circumstances outside our reasonable control, provided that we take reasonable steps to minimise their effect.

Such circumstances may include:

Natural disasters.
Extreme weather.
Widespread transport disruption.
Industrial action.
War or civil unrest.
Government action.
Public-health emergencies.
Major utility or communications failures.
Supplier disruption.
Cyber incidents not caused by our failure to take reasonable precautions.

We will try to inform affected customers and resume performance as soon as reasonably possible.

Where disruption continues for a significant period, you may have the right to cancel an affected order and receive a refund for products not supplied.

38. Communications

We may contact you using the details supplied during checkout or account registration.

Communications may include:

Order confirmations.
Payment information.
Dispatch and delivery updates.
Return or refund messages.
Security notifications.
Product-safety notices.
Changes affecting an active order.
Customer-service responses.

You are responsible for keeping your contact information accurate.

Marketing communications will be sent only where permitted by law and can be managed as described in our Privacy Policy.

39. Electronic Communications

You agree that contracts, notices, confirmations, policies, and other communications may be provided electronically where legally permitted.

You should retain copies of:

Your order confirmation.
These Terms.
Applicable policies.
Dispatch confirmation.
Payment records.
Correspondence relating to your purchase.

40. Complaints

Please provide:

Your name.
Your order number.
A clear description of the issue.
Relevant photographs or documents.
The resolution you are seeking.

We will review complaints fairly and respond within a reasonable period.

Nothing in this section prevents you from seeking independent advice or exercising legal rights.

41. Alternative Dispute Resolution

Where a dispute cannot be resolved directly, the parties may consider an appropriate alternative dispute-resolution process.

We are not required to participate in a particular dispute-resolution scheme unless this is required by law or we expressly agree to do so.

Your right to bring proceedings before a competent court is not affected.

42. Changes to These Terms

We may amend these Terms to reflect changes in:

Applicable law.
Our website or services.
Payment or delivery arrangements.
Business operations.
Security requirements.
Products we offer.

The updated Terms will be published on this page with a revised update date.

Changes will apply to future use of the website and orders placed after the updated Terms take effect.

The terms applicable to an accepted order will generally be those in force when that order was placed, unless a change is required by law or is expressly agreed with you.

43. No Waiver

If we delay or fail to enforce a provision of these Terms, this does not mean that we have waived the right to enforce it later.

Any waiver will apply only to the particular circumstances in which it is given.

44. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be removed or limited to the minimum extent necessary.

The remaining provisions will continue in effect.

45. Transfer of Rights

We may transfer our rights or obligations under these Terms to another organisation where this does not reduce your legal rights.

For example, this may occur in connection with a sale, merger, restructuring, or transfer of our business.

You may transfer your rights under an order only where:

We agree in writing; or
The law permits you to do so without our consent.

46. Third-Party Rights

Unless expressly stated otherwise, these Terms are between you and Little Ones Universe.

No other person has the right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

This does not affect any right or remedy available to a third party independently of that Act.

47. Entire Agreement

These Terms and the policies incorporated into them form the agreement between you and Little Ones Universe concerning your use of the website and purchases made through it.

Nothing in this section excludes responsibility for fraud or prevents reliance on statements that legally form part of the contract.

48. Governing Law

These Terms and any contract between you and Little Ones Universe are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory protections provided by the law applicable in your place of residence.

49. Jurisdiction

If you are a consumer, legal proceedings may generally be brought before the courts of England and Wales.

Consumers living in Scotland or Northern Ireland may also be entitled to bring proceedings in the courts of the part of the United Kingdom in which they live.

Nothing in these Terms requires a consumer to give up a mandatory right to bring proceedings in another legally competent court.

50. Contact Information

For questions about these Terms, an order, or your use of the website, contact:

Little Ones Universe
63–66 Hatton Garden
London EC1N 8LE
United Kingdom

Website: littleonesuniverse.co.uk
Email: contact@littleonesuniverse.co.uk
Telephone: +44 20 8829 9526

Business hours:

Monday to Friday: 9:30 AM–5:00 PM
Saturday: 9:00 AM–5:30 PM
Sunday: Closed